Terms & Conditions and Privacy Policy

Dexter Digital Ltd · Company Registration No. 14461298 · Jurisdiction: England and Wales (UK GDPR) · Effective 2 September 2026 · Version 1.0

Part I: Terms and Conditions of Service

1. Introduction & operating terms

Welcome to Dexter Digital Ltd ("Company", "we", "us", or "our"), registered in England and Wales under Company Number 14461298. These Terms and Conditions ("Terms") govern your use of our website, digital products, software solutions, and digital consultancy/marketing services (collectively, the "Services").

By accessing our website, purchasing, subscribing to, or instructing Dexter Digital Ltd to perform any Service, you ("Client", "User", "You") enter into a legally binding contract governed by the laws of England and Wales. If you do not accept these Terms in full, you must immediately cease accessing our website and using our Services.

2. Services & project scope

Dexter Digital Ltd provides digital services including, but not limited to, web development, custom software engineering, digital marketing, search engine optimisation (SEO), branding, and strategy consulting. Specific deliverables, timelines, and fees shall be outlined in individual Statements of Work (SOW), Proposals, or Service Agreements. In the event of any conflict between these Terms and an individual SOW, these Terms shall prevail unless explicitly stated otherwise in writing.

3. Payment terms, fees & statutory cancellation forfeiture

3.1 Payment structure. Clients agree to pay all fees, retainers, or deposits in accordance with the payment schedule set out in the applicable quotation, invoice, or online checkout. All payments are due strictly within the invoice timeframe specified (default 7 days from invoice date) unless agreed otherwise in writing. All fees are exclusive of VAT or applicable local sales taxes unless explicitly stated.

3.2 Complete bar on refunds (no change of mind). Due to the bespoke, custom-tailored, and resource-intensive nature of digital services provided by Dexter Digital Ltd:

• Commencement of service: work commences immediately upon execution of an agreement, deposit payment, or formal project kickoff instruction. Once work, strategic analysis, development, setup, or allocation of digital resources has initiated, no refunds, partial or full, shall be issued under any circumstances.
• No change of mind: we explicitly exclude any right to refunds or credits arising from a "change of mind", change in client financial circumstances, pivot in business strategy, delay caused by the Client, or third-party dissatisfaction.
• Digital deliverables & customised goods: pursuant to UK consumer protection law and commercial contract standards, custom digital services, domain acquisitions, cloud architecture setups, bespoke code, and tailored marketing campaigns constitute non-prefabricated goods created to the consumer's specifications and are expressly non-refundable.
• Deposit forfeiture: all initial deposits, onboarding fees, or retainer prepayments are strictly non-refundable and represent liquidated damages to cover initial allocation of engineering, design, and administrative resources.

3.3 Late payment & default. In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, Dexter Digital Ltd reserves the right to charge interest on all overdue payments at the rate of 8% per annum above the Bank of England base rate, calculated daily from the due date until full payment is received. Additionally, we reserve the right to suspend all ongoing development, hosting, digital marketing campaigns, or access to deliverables until outstanding balances are cleared in full.

4. Client obligations & cooperation

The Client agrees to provide timely access to necessary assets, credentials, content, logos, and approvals required for project completion. Dexter Digital Ltd shall not be liable for any project delays, missed deadlines, or degraded performance resulting from the Client's failure or delay in providing required feedback, materials, or operational access.

If a project is delayed by the Client for a period exceeding thirty (30) consecutive calendar days without prior written consent, Dexter Digital Ltd reserves the right to terminate the agreement, retain all fees paid, and bill for all work completed up to that date.

5. Intellectual property rights

5.1 Background & ownership. Dexter Digital Ltd retains full and absolute ownership of all proprietary software, reusable code, framework structures, tools, pre-existing materials, and methodologies ("Background IP") utilised or developed prior to or during the performance of the Services.

5.2 Transfer of final deliverables. Subject to complete payment of all invoices and fees owed to Dexter Digital Ltd, the Client is granted an exclusive, non-transferable licence or full assignment of ownership (as stipulated in the specific SOW) to the bespoke final visual designs and unique custom code created exclusively for the Client.

6. Limitation of liability & warranties

To the maximum extent permitted by applicable law in England and Wales:

• Dexter Digital Ltd provides all Services on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• In no event shall Dexter Digital Ltd, its directors, employees, or agents be liable for any indirect, consequential, punitive, special, or incidental damages, including lost profits, loss of business revenue, loss of data, or operational disruption.
• Our total aggregate financial liability arising out of or related to any Service or agreement shall strictly not exceed the total amount actually paid by the Client to Dexter Digital Ltd for the specific Service giving rise to the claim during the three (3) months preceding the incident.

7. Termination & suspension

Dexter Digital Ltd reserves the right to immediately suspend or terminate access to Services, website hosting, or consulting deliverables without prior notice if the Client breaches any term of these Conditions, fails to make timely payments, or engages in abusive, unlawful, or unethical behaviour towards our staff.

8. Governing law & jurisdiction

These Terms, their subject matter, and formation (and any non-contractual disputes or claims) shall be governed by and construed exclusively in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Part II: Privacy Policy (GDPR compliant)

Dexter Digital Ltd is committed to maintaining the security, confidentiality, and integrity of your personal data. This Privacy Policy details how we collect, process, store, and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

9. Data controller information

• Data controller name: Dexter Digital Ltd
• Company registration no: 14461298
• Jurisdiction: England & Wales, United Kingdom
• Data protection contact: support@dexterdigital.co.uk

10. Personal data we collect

• Identity & contact data: names, job titles, business names, postal addresses, email addresses, phone numbers.
• Financial & payment data: bank account details, payment card information (processed securely through PCI-DSS compliant third-party gateways), billing history, and tax identifiers.
• Technical data: IP addresses, browser types, operating systems, referrer URLs, session interaction, and device metadata collected via server logs and analytical tools.
• Project data: information, files, credentials, and business operational details uploaded or provided during service provision.

11. Legal basis for processing personal data

• Performance of contract (Article 6(1)(b)): necessary to enter into or perform a contract for Services with you or your organisation.
• Legitimate interests (Article 6(1)(f)): processing necessary for our legitimate business interests, including service improvement, direct business-to-business marketing, security, and fraud prevention.
• Legal obligation (Article 6(1)(c)): processing required to satisfy statutory compliance, accounting, regulatory reporting, and tax law obligations.
• Consent (Article 6(1)(a)): explicit consent provided by you for specific marketing or tracking activities (which can be withdrawn at any time).

12. Data retention & security

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or auditing requirements (typically six (6) years following contract completion for statutory tax accounting). We enforce robust technical, physical, and organisational security measures — including SSL/TLS encryption, restricted access controls, and firewall protections — to prevent unauthorised access, loss, or disclosure.

13. Third-party sharing & international transfers

We do not sell, rent, or trade personal data to third parties. We may share data with vetted service providers (e.g. cloud hosting, payment gateways, legal advisers, analytics providers) bound by strict Data Processing Agreements (DPAs). Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are implemented, such as UK International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs).

14. Your rights under UK GDPR

• Right to access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete personal data.
• Right to erasure ("right to be forgotten"): request deletion of your personal data where no legal basis for retention exists.
• Right to restrict processing: request temporary restriction of data processing.
• Right to data portability: request transfer of your data to another controller in a structured format.
• Right to object: object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at support@dexterdigital.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

15. Cookies & tracking technologies

Our website utilises essential cookies required for system functionality and non-essential analytical cookies to monitor site interactions. Users are provided with an explicit Cookie Consent banner upon initial visit to customise tracking preferences in full compliance with PECR (Privacy and Electronic Communications Regulations).

Disclaimer: this document constitutes a legally binding instrument for Dexter Digital Ltd (Company No. 14461298). Last updated on 2 September 2026.